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Frequently Asked Questions

Frequently Asked Questions

General

The guidelines are as follows:
   1 bedroom - No more than 3 people
   2 bedrooms - No more than 5 people

Once we receive all the required documents, the approval process should take no more than 72 hours.

Maintenance

Your apartment will be cleaned and prepared by our team.

All maintenance requests must be submitted through the resident portal or by contacting the leasing office.

Maintenance requests will be handled in the order they are received by our on-site maintenance technicians.

No, you do not have to be present for a service technician to perform work.

If you are locked out of your apartment, please contact the leasing office during normal business hours. If it is outside of normal business hours, please call the emergency maintenance number at (800)956-7793.

Please contact the Leasing Office for more information.

Amenities

Parkway Terrace Apartments has a BBQ picnic area, controlled gated access, courtyard, and swimming pool.
Please visit the Amenties page for more information. 

Pets are welcome. We allow up to 2 pets total. There are no weight restrictions, but some breed restrictions do apply. All pets are subject to review and the management's final approval. If the pet is approved, we will require a deposit of $400 per pet and a monthly pet rent of $40 per pet. We also require a photograph of the pet, current vaccination record and proof of license, if required by the city or county. Pets must be spayed or neutered.

Yes, we offer assigned parking.

Yes, residents can have up to 2 pets.

A one-time pet deposit fee of $400 will be required and a monthly pet rent of $40 will be required for all pets.

Yes, please review our pet policy regarding breed restrictions.

Appliances are unit specific. Please contact the leasing office for more details.

Yes, we offer short-term leases. Please contact the leasing office for additional information.

Yes, we offer corporate leases. Please contact the leasing office for additional information.

Residents are responsible for any package deliveries.

Common area quiet hours are from 10pm - 8am.

Admin

Effective January 1, 2020, Jones & Jones Communities will now accept Section 8 vouchers. The rental requirements stay the same, and all applicants must qualify at 2.3 times the rental rate, as well as the employment and credit requirements.

We prefer appointments, but we also welcome walk-ins.

Our leasing office can be reached at (818)907-9099 during business hours, Monday to Saturday, from 8:30 AM to 5:00 PM.

You can apply directly on our property website.

Once we receive all the required documents, the approval process should take no more than 72 hours.

Please contact the Leasing Office for more information.

Yes, we offer short-term leases. Please contact the leasing office for additional information.

Residents can make their payments online using the resident portal, or they can pay by cashier's check or money order.

You can pay online by logging into your resident portal.

Please contact the Leasing Office for more information.

With a holding deposit, an apartment can be held for 14 days.

Renters Insurance is required. If you already have renters insurance simply bring your policy declaration page to the leasing office. If you do not provide proof of renters insurance upon move in, you will be auto enrolled in our Master Policy which does not cover your personal belongings.

Utilities are property specific. Please contact the Leasing Office for more information.

Utilities are property specific. Please contact the Leasing Office for more information.

Yes, we have a resident referral program. Please contact the Leasing Office for more information.

Please check your lease for the policies regarding guests.

Please contact the Leasing Office for more information.

Location

Parkway Terrace Apartment is close to the Sherman Oaks Galleria, El Portal Theater, NoHo Arts District, and Los Angeles Valley College.
Please visit our MAPS page for more local points of interest.

LAUSD - Los Angeles Unified School District.

Library Square Dog Park (1.0 miles)

Yes, Riverwalk Path (2.7 miles)

Westfield Fashion Square, Trader Joe's, Whole Foods, and Sherman Oaks Mall

Directions

Our community is located at 14355 Huston Street, Sherman Oaks, CA 91423
Please visit our MAPS page for point-to-point directions to Parkway Terrace Apartments. 

Huston Street and Van Nuys Blvd.

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Our team is always ready to answer your questions.